Daily Management Review

Lyft Revels Its Long-Overdue Safety Report Staing 4,000+ Sexual Assault Cases Were Reported


Lyft Revels Its Long-Overdue Safety Report Staing 4,000+ Sexual Assault Cases Were Reported
Between the years 2017 and 2019, Lyft Inc had received complaints of more than 4,000 cases of sexual assault on its ride-hailing network, according to a statement of the company. It also provided further detailed information in a safety report it pledged to make public roughly two years ago.
According to the company data, reports of sexual assault on its ride-hailing platform jumped from roughly 1,100 in 2017 to around 1,800 in 2019. However, at the same time, bookings for its rides climbed at a faster pace throughout the time period of the report, resulting in a 19 per cent decrease in the total incident rate, the company said.
There were no safety incidents in more than 99 per cent of its trips, Lyft said.
"While safety incidents on our platform are incredibly rare, we realize that even one is too many. Behind every report is a real person and real experience, and our goal is to make each Lyft ride as safe as we possibly can," Jennifer Brandenburger, head of policy development and research, said in a company blog post.
According to the company, it has made significant investments in enhancing safety features on its rides, along with conducting thorough background checks of its drivers, as well as seeking advice from sexual assault specialists.
Lyft had promised it would make public the report by the end of 2019, at a time when its larger competitor Uber Technologies Inc had released the industry's first comprehensive safety report linked to its business.
While providing the report back then, Uber had said that 6,000 allegations of sexual assault in the United States had been received by it over the course of 2.3 billion rides in 2017 and 2018.
In its first safety report, the total number of rides it completed in the reporting period was not provided by Lyft, which provides much fewer rides than Uber. However, the incident rate of sexual violence of the company was the same as that of Uber at 0.0002 per cent of its total rides offered.
The proportion of incidents in which its drivers had been harmed was not provided in its report by Lyft unlike in the report of Uber which has showed that about half of the accused in sexual assault reports was comprised of the company’s riders.