Daily Management Review

Samsung Galaxy Fold: Expensive but fragile


Samsung Galaxy Fold raised a lot of questions at the presentation, the main one of which was its durability. How strong should be the glass that has to be bent and unbend several times a day? The suspicions were fully justified - journalists report that the Galaxy Fold breaks down almost on the first day of use.

On the eve it became known that journalists were finally allowed to touch and test the innovative smartphone. Samsung refused to show the device closely immediately after the presentation. This resulted in emergence of several conspiracy theories at once, from an assumption that the new Galaxy came out too thick and ugly, and ending with the fact that the device’s design could undergo significant changes. After reviewers finally received their Galaxy Folds, screen of the smartphones began to break.

One of those who has a first-hand experience is Mark Gurman from Bloomberg. He showed the smartphone with completely "dead" half of the screen, saying that he was using the Galaxy Fold during just two days.

In his subsequent tweet, Gurman told that he removed the protective layer from the screen before using, which, as it turned out, cannot be removed. A little later, he published a photo of completely “dead” Galaxy Fold screen.

The same problem faced Marques Brownlee, who warned his subscribers that the top layer on the display is not a protective layer, but a kind of glass protector.

Considering that this smartphone costs $ 1980, which exceeds even the cost of Apple gadgets, no warning about the top layer seems to be a ridiculous joke from Samsung.

However, problems with the Galaxy Fold screen are caused not only by the layer. CNBC reviewer Steve Kovach said that his smartphone broke down after one day of use. Half of the screen began to blink unexpectedly. At the same time the layer was untouched.

The Verge journalist Dieter Bohn complained about another problem - he felt a certain “bump” under the screen of his Galaxy Fold. In addition, the bump slightly distorted the image on the display. It was probably a manufacturing defect, as the bulge was very hard. This led to the fact that after several bends and extensions, the “lump” pushed through the screen, leaving a hole in it.

The situation is complicated by the fact that the Galaxy Fold is not part of the Samsung repair program.

In its official comment, Samsung states that the company is aware that some reviewers are facing screen dysfunction. An investigation will be conducted on this matter to establish the cause of the breakdown.

“In addition, some journalists removed the top layer of the display, which led to its damage. The Galaxy Fold main screen includes a protector, which is part of it and is created to protect the screen from accidental scratches. Removing the layer or adding adhesive film to the main display may cause damage. We will make sure that our customers receive this information,” said the press service of Samsung.

Samsung Galaxy Fold was presented at the company's annual presentation in February 2019. It immediately attracted increased attention thanks to its ability to be folded.

In addition, the gadget is equipped with six cameras at once - three are installed on the rear panel, one on the front and two more on the sides. Galaxy Fold will support LTE or 5G standard and will be available from April 26, 2019.

The new smartphone immediately arose some questions related not only to its transcendental cost of almost $ 2,000, but also to the device form factor.

First of all, journalists were disturbed by a “seam” that occurs in the middle of the screen when it is extended. Such a fold is barely noticeable on the unfolded Galaxy Fold screen, but it is still present after closer examination. And, as it often happens, once you notice it, you cannot “unsee” it.

Among other things, everyone was interested in the device’s thickness - after all, smartphone manufacturers had been striving for thin gadgets for so long that any thickening would cause negative user experience. The increased thickness of the smartphone could be accepted if there was a capacious battery inside that would withstand up to five days of battery life without recharging, but it is impossible to justify carrying a small brick in your pocket with anything else.

source: bloomberg.com, theverge.com