According to the company’s report, approximately 7% of the employees will be impacted by the layoffs.
Sky intends to shut down call centers in Stockport, Sheffield, and Leeds, and reduce the workforce at centers in Dunfermline and Newcastle.
Sky, which is owned by Comcast Corp. based in the U.S., receives approximately 25 million calls each year from its service users throughout Europe. The firm anticipates a decline of one-third in the upcoming years as clients progressively reach out through online chats and email.
source: ft.com
